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Eligibility

Who is eligible for SubHub?

New and existing Optus Consumer customers with an eligible Optus service, who receive an Optus bill and are the account holder of that service.

I have an Optus prepaid mobile can I get SubHub?

No, SubHub is not currently available on Optus prepaid plans.

What happens if I cancel my eligible Optus service?

If you cancel your Optus Service, you will lose access to the SubHub platform and your Content Service subscriptions at the next renewal date. If you have more than one eligible Optus billing account, you may change your billing account in the SubHub settings tab of the platform.


You can set up alternative payment methods for each Content Service. Contact the relevant Content Service provider to discuss billing options.

Activation

How do I activate SubHub?

You can activate your SubHub account via the SubHub platform at http://subhub.optus.com.au or via the link in My Optus app. You can use your Optus My Account customer log in details to log in.


To add Content Service subscriptions to the SubHub platform, you can follow the sign-up process on the SubHub platform.


If you don't have a My Account log-in, click here

Can I have two SubHub services on one Optus account?

No, you can only have one SubHub account per eligible Optus account.

Using Optus SubHub

What if I want to opt-out of renewing a subscription service?

If you don't wish to auto renew a Content Service subscription via SubHub, you can unsubscribe on the SubHub platform at any time. You will lose access to the subscription at the next renewal date for that subscription.

Where can I see my content service subscription status?

You can see the status of your subscription services in the SubHub platform, subhub.optus.com.au.

Can I still cancel my subscription service within the subscription platform? For example can I log in to Amazon Prime to cancel my subscription? Or does it need to be cancelled within SubHub?

No, you must cancel your Content Service subscriptions directly within the SubHub platform. Once a service is cancelled, you will have access to the relevant Content Service until the end of the renewal period for that service.

What happens if I have an existing subscription for a content subscription service?

SubHub currently supports existing subscriptions for:


  • Netflix
  • Amazon Prime
  • Optus Sport
  • iwonder
  • Microsoft 365


For other content subscription services, SubHub only supports new or previously expired subscriptions at this time.

If I add and remove multiple subscription services within the same billing period will I be charged for all these subscriptions?

Yes, however the services you have cancelled will not be renewed at the next renewal date.

Not eligible for SubHub but want to subscribe to Optus Sport?

Find out more information on other ways to subscribe to Optus Sport here.

Billing

What will I see on my bill?

Once you have signed up to SubHub and have added content services, you will see a charge for each of your Content Service subscriptions on your Optus account each month. If you qualify for any multiple subscription discounts, they will also show on your Optus account.

Can I purchase SubHub content service subscriptions outside the SubHub platform?

You can only manage and add subscriptions exclusively via the SubHub platform at subhub.optus.com.au

What happens if my Optus account goes into collections?

Your Optus account needs to be in active status to keep your subscriptions active in SubHub. If your account goes into collections your subscription services will not be renewed at their next renewal date at that time and you will lose access to your Content Service subscription services.

Will I be charged one month in advance for my subscriptions?

Yes, but it will be reflected on your next Optus account. For example, if you sign up to a new Content subscription service through the SubHub platform in the middle of your billing cycle, it will be shown on your next Optus account.

What happens to my subscription discount if I move from 3 charged content service subscriptions to 2? Does it decrease from the next billing cycle?

The SubHub discount will be calculated based on the number of active content service subscriptions at the time your next Optus bill is issued. Once a content service subscription has been cancelled, it will be considered as inactive (even where there is a period of access remaining before access to the Content Service subscription ends).

Why am I being billed for Optus Sport?

From 1 August 2022, the price of your Optus Sport subscription is changing to $6.99/mth, our special price for eligible Optus customers. It will automatically be added to your account each month. You can find out more about the changes here.

Does Optus Sport count towards my Bundle and Save discount?

Your Optus Sport subscription will count as a paid subscription to unlock the 5% or 10% discount for your other paid subscriptions, however will not receive further discount and will remain at $6.99/mth which is the discounted price for eligible Optus customers.

How do I change which payment account my subscriptions are charged on?

You can change which payment account you'd like your SubHub charges to appear here

Troubleshooting

What happens if I have an issue with a SubHub charge on my bill?

You should contact Optus customer service at optus.com.au/chat or through the My Optus App for any platform troubleshooting or billing issues. You can also chat to us through the "Message Us" feature on the SubHub help page for any platform troubleshooting or billing issues.

What happens if I incorrectly add a subscription to my account through the SubHub platform?

If a Content Service subscription is added to your SubHub account in error, you will need to cancel it in the SubHub platform. Some subscription fees may apply.

What happens if I am having a technical issue with a content service subscription that I have activated on the SubHub platform?

If you're having issues logging into the Content Service or with billing, you should contact Optus customer service for initial troubleshooting.


For all other issues, you should contact the Content Service provider directly:


What happens if I cannot log in to my subscription service? Should I contact Optus or the subscription service provider?

You should contact Optus customer service for initial platform troubleshooting or billing issues on. Other issues (for example, related to content) should be directed to the relevant Content Service provider.

What happens if I need to update my subscription partner login details?

If you need to update your username, email, or password for a Content Service linked to your SubHub account, you will need to update these details on the Content Service providers website. This does not impact your SubHub account linking.

How do I reset my SubHub password?

Your SubHub login password is the same as your Optus My Account password – you can reset your password via My Account.

I did not receive the one time code or I no longer have access to the email address it was sent to how can I login?

To login to Optus SubHub, you need to pass multi-factor authentication. We send an access code to your primary email address saved in your Optus My Account. Once you've confirmed the code, you're ready to log-in. Check that your contact details are correct and/or update them by logging in to Optus My Account, or contact us using the Message Us chat window at the top of this page for help.

SubHub up to $10/m for 6 months credit offer - $89 Optus Plus Promo plan

How do I activate the up to $10/m for 6 months SubHub credit?

Eligible customers who take up the $89 Optus Plus Promo Plan during the offer period and have an active paid SubHub subscription by 31 August 2024 will activate the SubHub Credit.

Get started by adding subscriptions in our Add & Activate page.

How long does the up to $10/m for 6 months SubHub credit last for?

The SubHub credit of up to $10/m will be available for 6 months from the date that you have an active paid SubHub subscription after activating the SubHub credit, (provided you activate a paid subscription by 31 August 2024) and will apply for 6 consecutive months.

What happens if I recontract change or cancel my $89 Optus Plus Promo Plan?

If you cancel or change/recontract from the $89 Optus Plus Promo Plan to an ineligible plan, you will forfeit the up to $10/m for 6 months SubHub credit.

What happens if I end on a $0 SubHub bill for the month but still have credits remaining?

SubHub credits will only apply in months where you have a paid SubHub subscription. Therefore, SubHub credits will be forfeited in months where your SubHub account balance equals $0 or if you’ve applied the credit on your account prior and have credits remaining.

If I purchase more than one promo plan do I get multiple up to $10/m SubHub credits for 6 months?

No, unfortunately there is a limit of one offer per customer.

Is the $10/m SubHub credit for 6 Months Offer valid with the SubHub bundle discount?

Yes, the up to $10/m credit will be applied after the bundle discount has been calculated.

What happens to my up to $10/m for 6 months SubHub credit if my account becomes suspended?

If you have a suspended account and have SubHub credits available, you will need to pay your outstanding bill by your next payment cycle to avoid losing access to your remaining credits.

You can fix this by paying your Optus bill on My Optus app or My Account.